In the first couple days of June I ordered a bunch of rechargeable batteries from dealextreme for remotes and shit that barely uses any power. It’s now 1/3/15. Exactly 7 months after I ordered it. They can’t seem to ship it, and I’ve been asking for a refund since August. They have closed out one ticket, and this one.. well I think the person replying to me is totally incompetent. When I started this ticket, I said I wanted my money back. They replied that they would “put a tracer on the item”. Keep in mind they said it was returned to them, they tried shipping it again, and was returned again and they haven’t done anything with it since then. So after they “called the post office and traced the item” they replied with the following:
Thank you for waiting. We are sorry to inform you that your package has failed to pass the airline security check as it contains lithium batteries/knives or products that contain liquid which are now under extra scrutiny in world air cargo services. We sincerely apologize this inconvenience happened. Would you like us to refund the payment backtrack to your credit card or refund it as store credit for your future order? Looking forward to hearing from you. Have a nice day!
I told them I don’t plan on doing any business with them in the future, and to refund me for the 15th time. So they just replied to my ticket about 40 minutes ago.
Thank you for waiting, i am very sorry for the delayed response because i was on holiday leave. Was your problem solved until now? Please let me know. Thank you in advance.
Yep, still no refund and they want to know if my problem is solved. I’ve seen horrible customer service before, but never anything with this amount of incompetence.